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Fellows Forum

Betsy Delgado, ‘15

Betsy Delgado, ‘15

Vice President of Mission Advancement, Goodwill Industries of Central Indiana, Inc.: Indianapolis, IN

Betsy Delgado is Vice President of Mission Advancement for Goodwill Industries of Central Indiana, Inc., a social enterprise serving 29 central Indiana counties and employing more than 3,000 Hoosiers. Goodwill’s approach links value-added resources that include access to education, employment and health services for first-time parents that many families need to begin breaking the cycle of poverty.

Serving in this newly created role since October 2013, Delgado leads and measures the significance of Goodwill's mission programs and services that include:

  • Nurse-Family Partnership — the only NFP with a Goodwill as an implementing agency, NFP is an international, evidence-based, multi-generational nurse home visit program that serves low-income first-time parents
  • Goodwill Guides — a coaching model that engages and encourages participants as they bridge the gaps among education, career pathways, and employment
  • Disability Services — a coaching model that supports individuals with disabilities with education, career pathways, and employment needs
  • Senior Community Service Employment Program (SCSEP) — a federally funded program that provides internships and job placement to individuals age 55 and older
  • TalentSource — a job placement program that focuses on job readiness and placement.

An extensive 20-year background in the education sector that spans instruction, curriculum and program development, adult education, fundraising, enrollment management, career pathway development, and leadership along with a personal drive to empower families with opportunities for education, employment and advancement to self sufficiency fueled Delgado  to build, and now nurture, Goodwill’s mission model to maximize support and advancement of individuals and families when they engage with two or more mission programs.

Delgado joined the Goodwill family in 2011 as Executive Director of The Excel Center — a tuition-free, public charter high school for adults. In just over two years, she led the development of The Excel Center model, opened eight new The Excel Center sites, and made several key adjustments to academic instruction, life coaching, support for families in poverty, and post-secondary attainment to increase the relevance of the education for adult learners and improved educational success. Partnering with WorkOne and Ivy Tech Community College, she implemented career pathways certification classes in the medical, logistics, and technology fields. Delgado led more than 225 teachers and coaches in developing the curriculum and culture of The Excel Center, focusing on work readiness and persistence. She also oversaw an increase of the school’s budget from $3 million to $27 million and served on the school board of Goodwill Education Initiatives, Inc., working closely with the State of Indiana Charter School Board and the Indianapolis Mayor's Office in developing a rigorous evaluation system for charter schools.

Delgado began her career as an English teacher and basketball coach in California. A move to Newcastle-Upon-Tyne, England, led to a position as teacher and Deputy Head of Year and Head of Year for a Comprehensive School. She also developed and implemented programming to improve standardized test scores and portfolios.

Upon returning to the United States in 2005, Delgado began making an impact on education in Indiana. As director of an Indianapolis township’s adult education program, she more than tripled its budget and worked with state education and workforce development leadership to improve funding sources and program structure for adult education. Delgado also was one of the first in Indiana to implement managed enrollment, career pathway development and programming at a level appropriate to see a dramatic increase in student education and employment outcomes. Additionally, Delgado’s two-year leadership of an Indianapolis workforce development summer youth program resulted in the best student outcomes of any program in the country for both summers.

In the past 10 years, Delgado was one of eight educators from Indiana to serve on the Committee to Design and Improve Adult Education and one of only six program directors from across the country to be invited to Washington, D.C. in 2009 and then the New York in 2010 to serve on a working committee to advise the Department of Labor on Workforce Investment Act II program improvements and performance evaluation.